Frequently asked questions

Most recurring visits range from $200 to $280, depending on the size and condition of your home. Your fixed price is confirmed before your first cleaning.

Book online for standard home cleanings. Schedule a free in-home consultation for larger homes, special requests, vacation rentals or post-construction projects. For businesses, request a Radiant Commercial site assessment.

We tour your home, discuss your priorities and any special instructions, and confirm a fixed price. There is no cost and no obligation.

Residential service has no long-term contract. You may adjust, pause or cancel at any time.

To cancel or reschedule without a fee, your notice must reach us by 5:00 PM Eastern on a business day (Monday–Friday, 8 AM–5 PM) at least 2 business days before cleanings under $500, 4 business days before cleanings of $500 to $599.99, or 5 business days before cleanings of $600 or more. For example, for a Thursday cleaning under $500, tell us by 5:00 PM on Tuesday. Notice that arrives later, or a visit where our team cannot get in, is charged 50% of the cleaning price. This policy protects our employees’ wages. Read the full policy.

Add a credit or debit card to your secure client portal. Your card is charged automatically after each completed visit. Payments are processed by Stripe, and we never store full card numbers.

Yes. Radiant Home gift cards make a thoughtful gift for new parents, new homeowners and busy friends.

Yes. Radiant Home is a proud partner of Cleaning for a Reason, a nonprofit that arranges free house cleanings for people in active cancer treatment. Patients, or someone on their behalf, can apply directly on the Cleaning for a Reason website.

HOCl is a disinfectant naturally produced by the human immune system and widely used in healthcare. It works quickly, leaves no harsh fumes or residue, and is safe around children and pets. Learn more about our disinfection services.

Yes. Every cleaning professional is a Radiant Home employee, never a subcontractor. All team members are verified as authorized to work in the United States, pass a background check, and are trained and certified through ISSA’s Professional House Cleaning (PHC) Certification program, with ongoing ISSA training to keep their skills current.

Yes. Radiant Home is an insured business. If accidental breakage occurs, each incident is reviewed with our insurance provider, and we repair, replace or reimburse the item. Please report breakage within 24 hours.

We never photograph your home without your permission, and access information such as keys and alarm codes is stored securely and shared only with your assigned team.

Yes. Our products are pet-safe. Please let us know about pets in your notes so our team can keep doors closed and pets secure.

No. Many clients let us in on the day of service; others provide a spare key, a lockbox, a keypad or garage code, or an alarm code. Access details are stored securely and shared only with your assigned team.

Yes. Our teams bring professional supplies and equipment, including a vacuum and our HOCl disinfectant. If you prefer we use your products or vacuum, just let us know. You can also purchase a personal supply kit used only in your home.

It depends on your home’s size and condition and the cleaning you choose. First-time and deep cleanings take longer because they remove built-up grime. After your third recurring visit, we know exactly how long your home takes and set your fixed price.

If anything isn’t done to your expectations, let us know within 48 hours and we will return to re-clean it at no cost. If you’re still not satisfied after the re-clean, we’ll refund that cleaning.

Yes. We schedule turnovers around your booking calendar, including same-day turnovers. See vacation rental cleaning.

Yes. We change beds using the linen sets you keep at the property and restock the guest supplies you provide. We can also run a load of laundry during the visit.

Offices, medical and wellness suites, senior-care offices, childcare centers, places of worship, fitness studios, retail spaces and property-managed common areas. See Radiant Commercial services.

After a free on-site assessment of your facility, we provide a fixed monthly price and a written scope of work.

Yes. Most commercial service is performed early in the morning, in the evening or on weekends.