Radiant Home Cleaning Services, LLC Terms of Service Agreement
Effective Date: 10/14/2026
Company Address: 10355 Democracy Ln. Suite B, Fairfax VA, 22030
A. Privacy Policy
We respect your privacy and protect your information.
Customer data will only be used to provide services and will not be shared, sold, or rented, except where required by law.
All payments are processed securely using encrypted systems.
Please refer to our Privacy Policy page for more detailed information.
B. Satisfaction Guarantee
Notify us within 48 hours if the service does not meet your expectations.
We offer a free re-clean within 7 days. If still dissatisfied, a refund will be issued.
If a re-clean is not viable or otherwise refused, the estimated time required for the re-cleaning will determine the value of a partial refund.
C. Entry and Security
Access methods include keys, lockboxes, garage codes, or homeowner presence during cleaning.
Radiant Home Cleaning Services is not liable for any issues related to unsecured or lost access tools.
D. Payment Policy
Payment will be put on hold 24 hours before service is rendered. The full amount will be
due on the day of service via credit card or online payment.
A 50% down payment for services surpassing $400 in price.
A 5% late fee applies for payments not made within 7 days.
E. Cancellation and Rescheduling Policy
To avoid any fees, notification of cancellations or rescheduling must be made at least three business days before the day of service. Business days are 8 AM – 5 PM, Monday – Friday. After-hours communications are attributed to the next business day.
– For cleaning services cancelled or rescheduled 2 business days before the booking date, a 75$ fee is charged.
– For cleaning services cancelled or rescheduled 1 business day before or the day of service, a cancellation fee of 50% of that cleaning’s cost will be charged.
– For cleaning services $500 or more, 4 business days prior notice is required. Notice 3 business days in advance will incur a fee of 33% of the booking. Notice 2 business days or less will incur a fee of 50% of the booking.
– For cleaning services $600 or more, 5 business days prior notice is required. Notice 4 business days in advance will incur a fee of 33% of the booking. Notice 2 business days or less will incur a fee of 50% of the booking.
All fees go directly to our team members to compensate them for lost work hours.
Lock-Out Fee:
– If our team is unable to access your home on the day of service due to lock-out, a 50% charge of the booking price will be assessed. We will contact you immediately if a team can not access your home. We will allow for a 30-minute grace period for a response before declaring a lock-out. Failure to provide access to the home within the designated arrival window will be declared a lock-out.
Rescheduling Waivers:
If you choose to reschedule your service instead of cancelling, you may be eligible for the following fee waivers.
– Same-week Waiver: Your fee will be waived if your cleaning is rescheduled in the same week of the booking. Subject to our schedule availability.
– Rescheduling Deposit: If you reschedule within the following week, your fee will be used as a deposit towards your rescheduled cleaning. Subject to our schedule availability.
– Rescheduling waivers are only valid so far as the rescheduled service remains unaltered. If the rescheduled service is changed, the original fee will be charged, regardless of advance notice.
Exceptional Circumstances:
– Situations beyond the customer’s control (e.g., emergencies or severe weather) will be reviewed on a case-by-case basis for potential fee waivers.
F. Inclement Weather Policy
We email clients a day before and the day of any predicted inclement weather to confirm or adjust services.
As a last resort, we will follow Fairfax County Public Schools’ closures and delays for guidance.
Ensure clear access to your property to avoid any additional fees due to service adjustments.
G. Customer Preparation
Please clear floors and surfaces of small items to maximize cleaning efficiency.
Maintain indoor temperatures between 68-72°F for safety during service.
H. Pets Policy
Secure pets to avoid disruptions and ensure safety.
We do not clean pet accidents or hazardous waste.
Radiant Home Cleaning Services is not liable for escaped pets or injuries caused by unsecured animals.
I. Breakage and Liability
We will repair or replace items with verifiable value if breakage occurs.
Breakage must be reported within 5 days for coverage.
We are not responsible for damage caused by unstable or improperly secured items.
J. Special Service Limitations
Our cleaners use a two-step ladder limit for safety.
Services not provided:
– Steam cleaning carpets or washing walls
– Lifting items over 15 lbs
– Hazard remediation or pest control
Service may be refused if hazardous conditions exist.
K. Non-Solicitation Agreement
Customers agree not to solicit or hire our employees for private work during or within one year of their employment with Radiant Home Cleaning Services.
Violations result in a $2,500 penalty and termination of service.
L. Insurance and Liability Coverage
We carry $1 million General Liability insurance to cover accidents or damages.
Fraudulent claims will be prosecuted to the fullest extent.
M. Product Use
We use eco-friendly, plant-based products.
Stronger products may be used upon homeowner approval.
N. Trash Disposal
All collected trash will be left in the designated outdoor garbage bin at the customer’s property.
O. Pricing and Service Time Management
First-time cleanings are based on man-hours booked.
Additional time, if required, can be purchased at $60 per person/hour in 30-minute increments.
Recurring service prices may be adjusted based on workload changes.
P. Quality Control
We collect feedback after each cleaning to ensure service quality.
Any concerns will be promptly addressed upon notification.
Q. Changes to Terms
Radiant Home Cleaning Services reserves the right to modify these Terms of Service with 7 days’ notice to customers.