What is your cancellation policy?

July 31, 2017 by JulietAyer

If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours’ notice (excluding weekends) is required. If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning’s cost will be charged. If an hourly cleaning is cancelled less than 48 hours in advance, a cancellation fee of $50 or 50% of the starting price will be charged, whichever is higher. We must adhere strictly to this policy in order to prevent lost wages for your cleaner. We appreciate your understanding.